Nuclara Privacy Policy
Nuclara is a health‑tracking application developed and operated by DigiCreations LLC ("we"). This policy explains what personal information Nuclara collects, why, how long we keep it, who we share it with, and the choices you have. Health information you enter is additionally governed by the separate Health Data Consent presented inside the app, which you must accept before it is stored.
1. Information we collect
- Account information you provide at sign‑up and onboarding: first and last name, email address, mobile phone number, optional recovery email, country and state/province, time zone, preferred language, date of birth (to confirm you are an adult), your role (caring for yourself, for family, or as a professional) and organisation name if professional, and which channels we may use for service messages.
- Consent records: which version of each legal document you accepted, when, and from which network address, device type, and country.
- Health information you choose to enter about yourself or people you care for, governed by the Health Data Consent.
- Technical information: server logs (IP address, device identifiers you send, app version, timestamps) kept for security and troubleshooting.
Nuclara does not use advertising cookies, tracking pixels, or third‑party analytics.
2. How we use it
- To create and secure your account and sign you in (magic links by email, verification codes by text).
- To provide the features you use and to sync your data between your devices.
- To send service messages you have enabled — verification codes, reminders, security alerts, and notices about changes to legal documents. There is no marketing communication of any kind.
- To keep our systems secure, diagnose problems, and comply with legal obligations.
3. Text messaging (SMS)
- Opt‑in: you consent by entering your mobile number in the app and requesting a verification code, or by enabling SMS in your notification settings.
- Content: verification codes and service notices only.
- Frequency: varies with your use of the app.
- Cost: message and data rates may apply according to your carrier plan.
- Opt‑out: reply STOP to any message. Reply HELP for assistance, or email hello@digicreations.net.
- No sharing: mobile opt‑in data and consent are not shared with or sold to third parties for marketing. Numbers are shared only with the SMS delivery provider needed to send the message.
Full details: SMS Terms.
4. Sharing
We do not sell personal information. We share it only with service providers acting on our instructions (hosting, email delivery, SMS delivery), when required by law, or to protect the safety and rights of people. Service providers may not use your information for their own purposes.
5. Retention
Account and health information is kept for the life of your account and deleted within 30 days of account deletion, except where law requires longer retention. Server logs are kept up to 90 days. Consent records are kept for as long as required to evidence consent.
6. Security
Data in transit is protected with TLS. Data at rest is stored on access‑controlled servers. Access to systems is restricted to authorised personnel and logged. No method of transmission or storage is completely secure.
7. Your rights and choices
You may access, correct, export, or delete the information we hold about you, or withdraw consent, from within the app or by emailing hello@digicreations.net. We honour applicable rights under US state privacy laws, the GDPR, and similar laws where they apply.
8. Children
Nuclara accounts are for adults aged 18 and over. Health profiles for minors may be created only by an adult account holder responsible for their care.
9. Changes
We will post changes on this page with a new effective date and, for material changes, ask you to re‑accept inside the app before continuing.
10. Contact
DigiCreations LLC · Colorado, United States · hello@digicreations.net · digicreations.net